SMART Goal Setting
Satisfied Customers
Learning Objectives
- Recognize the essential elements of effective goal setting.
- Thereby increase the probability of attaining your goals.
Course Outline
-
1. Overview
- About this course…
-
2. Goals
- Pre-Goal Strategizing
- SMART Goals
- Case Study — Improving Service
- Who is Involved?
-
3. Specific
- Tips for Specific Goals
- Examples: Specific or Not?
-
4. Measurable
- Numbers and Percentages
- Tips for Measurable Goals
- Examples: Measurable or Vague?
-
5. Attainable
- Attainable but Challenging
- Example — Growth in Gross
- Example — Network Members
- Example — Training Facilitators
-
6. Results-Oriented
- Breaking the Paradigm
- Examples: Results-Oriented or Activity-Oriented?
-
7. Time-Bound
- Set the Right Boundary
- Example: Plant Retooling
- Example: Accounting System Conversion
-
8. Putting It Together
- Setting a SMART Goal
-
9. Conclusion
- Conclusion
Group Discount for Corporate Accounts
VIDEO TESTIMONIAL
Join our mailing list
Get announcements, industry updates and promotional offers.