Managing Conflict
Satisfied Customers
Learning Objectives
- Recognize the five different styles used to handle conflict.
- Identify how to approach and resolve conflict successfully in the workplace.
Course Outline
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1. Overview
- About this course…
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2. Conflict Resolution Styles
- Conflict
- Underlying Causes and Choices
- Conflict Resolution Styles
- Find Common Ground
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3. Selecting Styles
- The Best Style
- Choosing a Style
- Collaboration
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4. Collaboration Guidelines
- Effective Collaboration
- Separate Personalities and Eliminate Fault
- Step-by-Step Approach
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5. Application
- Scenario — On the Job
- Scenario — Collaboration
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6. Conclusion
- Conclusion
Group Discount for Corporate Accounts
VIDEO TESTIMONIAL
FAQ
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