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Making Ethical Decisions

Our employees have high ethical standards. We trust that our employees know right from wrong and that they would never knowingly cheat a customer or steal from the company. But, making the ethical choice in business takes more than just common sense or a desire to “do the right thing.” Often, making ethical business decisions requires choosing among two or more courses of action that may each seem right — although they may be in conflict with one another. Furthermore, complex laws and policies govern many ethics situations in the workplace, especially in today’s global business environment. Finding the best course of action is not always easy.

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Learning Objectives

Recognize how to identify and resolve ethics issues and concerns.

Identify how to get help when you are unsure of the best course of action.

Course Outline

1. Overview
1. Finding the Right Course of Action
2. About this course…
3. What is Ethical Business Conduct?
2. Ethical Business Conduct
1. Why Maintain Ethical Standards?
3. Resources
1. Ethical Decision Making Process
4. Conflicts of Interest
1. Making a Choice
2. Acting in Best Interest
3. Business Courtesies
4. Mont Blanc Pen
5. Vendor Selection
5. Confidential Information
1. Protecting Confidentiality
2. Confidential Information Guidelines
3. Train Conversation
4. Competitive Information

6. Company Resources
1. Defining Company Resources
2. E-mail Use
3. Scenario – Using Someone Else’s Password
4. Scenario – Occasional Personal E-mail
7. Books and Records
1. Accountability
2. Scenario — Blank Records
3. Scenario — Out-of-Town Dinner
8. Harassment
1. Harassment-Free Environment
2. Scenario — Intimidating Behavior
3. Scenario — Age Difference
9. Reporting
1. Seek Advice
2. Scenario — Injury Reporting
3. Scenario — Supervisor Harassment
10. Conclusion
1. Conclusion