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Giving and Receiving Feedback

Imagine you are taking a driving test. As you drive, the person evaluating you says, “You were going too fast back there.” Later, he says, “You didn’t stop long enough at that intersection.” His comments continue during the test, and then he gives you a list of problems he noticed after the test is over. How would you feel in this situation? Embarrassed? Angry? Upset? If you are like most people, it might be any combination of these emotions. No one likes being told they are doing something wrong! But there are things that people giving and receiving feedback can do to make this a positive experience – or at least minimize negative emotions and improve performance. In this course, you’ll learn how to give and receive feedback in an effective way.

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Learning Objectives

Recognize unproductive ways to react to feedback.
Recall how to give and receive feedback in a positive, productive way.

Recognize the characteristics of effective feedback.

Course Outline

1. Introduction
1. Welcome
2. Introduction
3. Learning Objectives
2. Giving and Receiving Feedback
1. Receiving Feedback
2. Knowledge Check: Bad Habits
3. Break Bad Habits
4. Separate the Feedback from the Person
5. Give Feedback Due Consideration
6. Start Small
7. Knowledge Check: Productive Feedback
8. Knowledge Check: Productive Feedback - Outro
9. Giving Feedback
10. Effective Feedback Techniques
11. Ineffective Feedback
12. Be Prepared
13. Learning Activity: Giving Feedback