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Effective Supervision

In the increasingly competitive marketplace of today, people are the most valuable resource in an organization. Effectively supervising this resource is crucial to success. This course presents the tools needed to be an effective supervisor. The course will help those new to the supervisory role transition to their new responsibilities, while providing a good review for more seasoned supervisors.

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Learning Objectives

Recognize the importance of being an effective supervisor.
Understand the multiple roles a supervisor plays.
Identify common mistakes to avoid.

Describe how to transition to a supervisory position.
List seven supervisory styles and understand when and how to use them.
Describe how to manage better using motivation, accountability, recognition and communication.

Course Outline

1. Introduction
1. Welcome
2. Overview
3. Learning Objectives
2. Importance and Roles of Supervisor
1. Importance of a Supervisor
2. Supervisory Roles
3. Learning Activity: What's the Difference?
3. Attitude
1. Two Keys to Effective Supervision
2. Knowledge Check: Attitude
3. Components of Attitude
4. Transitioning to Supervisor
1. Transitioning to a Supervisory Role: Helpful Hints

5. Supervisory Styles
1. Seven Supervisory Styles
2. Considerations
3. Teacher
4. Authoritarian
5. Enabler
6. Counselor
7. Monitor/Feedback
8. Goal Setter
9. Goal Setter: Effective Goals
10. Champion
11. Seven Supervisory Styles
12. Knowledge Check 1: Supervisory Styles
13. Knowledge Check 2: Supervisory Styles (continued)
14. Knowledge Check 2: Supervisory Styles (continued)
15. Knowledge Check 3: Supervisory Styles (continued)
16. Knowledge Check: Supervisory Styles (continued)
6. Management Components
1. Management Components
2. Motivation
3. What Motivates Your Employees?
4. Five Keys to Motivate Employees
5. Accountability
6. Delivering Effective Reviews
7. Actions for Managing Undesirable Behaviors
8. Six Keys to Discipline
9. Recognition
10. Communication
11. Learning Activity: Management Components
7. Conclusion
1. Conclusion