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Doing the Right Thing for Customers and Business Partners

What do you know about customers? You actually know quite a bit. After all, you spend a lot of your life being a customer. Whenever you walk into a store, stop at the bank, check your mail, or view a television commercial, there’s a company out there that’s trying to earn your business — and keep you as a customer. Being customers ourselves helps us to recognize that the only way to attract new customers and keep the ones we have is to show them that they can trust us. We must demonstrate that we run our business with integrity and that we keep our promises.

Satisfied Customers

Learning Objectives

Recognize how to build strong relationships with our customers and business partners.
Identify our company’s expectations for our relationships with customers and business partners.

Recognize how to protect the privacy of our customers and business partners.

Course Outline

1. Overview
1. About this course…
2. Earning Trust
1. Importance of Trust
2. Scenario — Making and Meeting Commitments
3. Doing the Right Thing
4. Upholding Trusting Relationships
5. Company Expectations
3. Quality and Service
1. Making Customers Happy

4. Protecting Privacy
1. Scenario — Proprietary Information and Privacy
2. Doing the Right Thing
3. It’s About Trust
4. Protect Information Like It’s Our Own
5. Fair Treatment
1. Treating Our Competitors Fairly
6. Conclusion
1. Conclusion